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How to get customer service

I have been trying to reach somone within DropBox to help me renew our business' account, change admins and get back online.  I just keep getting the run around from sales stating that they can't help me and to send an email.  This hasn't provided any feedback and i'm still struggling with simply renewing my account so my team can access information.  Why is it so difficult for someone to take my money and help me? 

[email removed]

 

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Dropboxer
Dropboxer

Re: How to get customer service

Hi there, I removed your email from the thread for your own privacy.
 
In order to renew your Dropbox Business team, the team admin would need to make the payment on the billing page. However, if the Dropbox Business team has already downgraded to a free team, then they’ll need to re-upgrade to a Business plan.
 
There isn't an option to contact us in order to pay for a subscription, it can only be done from the Dropbox site.
 
Likewise, only the team admin can make another user an admin. The new admin can then remove the original admin’s rights from the team if need be.
 
Let me know how it goes!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply
Highlighted
Dropboxer
Dropboxer

Re: How to get customer service

Hi there, I removed your email from the thread for your own privacy.
 
In order to renew your Dropbox Business team, the team admin would need to make the payment on the billing page. However, if the Dropbox Business team has already downgraded to a free team, then they’ll need to re-upgrade to a Business plan.
 
There isn't an option to contact us in order to pay for a subscription, it can only be done from the Dropbox site.
 
Likewise, only the team admin can make another user an admin. The new admin can then remove the original admin’s rights from the team if need be.
 
Let me know how it goes!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
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