I have a question about unmanaged users on my Enterprise account. Any ideas?

[jgmiller31]

 We just upgraded to an Enterprise account, I added and verified the domains that we wanted to control and now it shows I have 26 unmanaged users in our primary domain please 3 and 5 in two others. That's all well and good, but unless I'm totally blind I can't find any way to determine the identity of those users. Is there a way or do I just to wait until they come in from the cold and request access?

Thanks

[Jane]

Hey jgmiller31, welcome to Dropbox Enterprise & the Dropbox Community, I’m sending you warm wishes for a prosperous New year! 

To further investigate with you, I’d suggest calling in or chatting in to our team through your admin console at your convenience, in order to go through some hands-on troubleshooting on our official support channel (you may keep in mind that you have prioritized support & we'd like to check all relevant details on our tools, so as to provide the most accurate next steps). 

Just in case you may need additional assistance, please include a ticket ID to reference in your next reply here, so that I look it up internally and check back with my colleagues. 

Thanks in advance & I'm looking forward to hearing back from you on this discussion! 

[jgmiller31 · Accepted solution]

We spoke with support and were informed there was no way to see a list of unmanaged users even when we have domain capture on. It just seems weird to me that the point of domain capture is to control the accounts using that domain but it doesn't let us see who they are just a total. How can we proactively approach these users if we don't know who they are?

[Jane]

Hey jgmiller31, I appreciate your detailed follow-up here! 

You may keep in mind that on the Settings> Domains tab on your admin console, you’ll have the option to see your “Unmanaged users”/ “Recently active”/ “Joined” & “Changed email”. 

That being said, I understand that you’d like to have a more detailed insight into your team membership & I’d be glad to have a look for our ticket internally, so as to check its progress & (if possible), send that to a higher level of support to further advise on next steps. 

Could you include your ticket# in your next reply here, so as to look it up internally? 

Thanks again! 

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