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I'm having trouble cancelling my subscription

We have a Dropbox Business Advanced and there is no billing option on the website to be able to seen, cancel and manage the account. We will like to cancel because we rarely use dropbox, I have never used it before and your opening website is very confusing, specially trying to find the such billing tab, nowhere to be found, and we get charged 70 dls every month. Can somebody please, explain me how to cancel with that type of dropbox? Thank you.

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Dropboxer

Re: I'm having trouble cancelling my subscription

Hey there, @ileanalandero
 
  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Navigate to Manage subscriptions.
  5. Click Cancel your plan.
If you’re still having trouble with this though, let me know and I’ll make sure to get back to you as soon as possible.



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply
Dropboxer

Re: I'm having trouble cancelling my subscription

Hey there, @ileanalandero
 
  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Navigate to Manage subscriptions.
  5. Click Cancel your plan.
If you’re still having trouble with this though, let me know and I’ll make sure to get back to you as soon as possible.



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
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