cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

I'm unable to locate my deleted files.

Level 2

I deleted a couple of folders from my local Dropbox folder, thinking that they will only be deleted on my computer, not on the dropbox site. I am having a heart attack, none of those files are available on dropbox, and they are not in the deleted files either. What can I do?? I already emptied my trash.

2 Replies
Highlighted

Re: Deleted files

Super User

YEichler

I feel for you but if you had them inside Dropbox folder and they had synced to Dropbox Servers (Cloud) then you should be able to restore them.  See: https://www.dropbox.com/help/security/recover-deleted-files-folders

 

You can also request a rollback if you know what time you deleted them.  You can email Support at https://www.dropbox.com/support

 

If the files were deleted over 30 days ago, then you are out of luck.  Unless you have a Business account which gives you 120 days.  The best bet is to try to retrieve the files and/or give support an email

 

hopes this helps


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Reply
Loading...

Re: Deleted files

Dropboxer

Hey @YEichler - welcome to the Community!

 

Did you have the chance to review @Chris_J's reply? 

 

Were you able to work this out on your end or is further assistance needed?

 

If you have logged a ticket with our Support Team let me know the ticket's ID so I can look it up internally from my end and assign your case to a member of our Restorations team. 

 

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I'm unable to locate my deleted files.
1,148 Views
2 Replies
4 Likes
Solved! : See solution