cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Setting up Smart Sync - not working

Setting up Smart Sync - not working

JamieHMD
New member | Level 2
Go to solution

Hello all,

I'm trying to setup smart sync on a windows 7 64 bit desktop.  The problem I'm getting is right after it's done installing I get this box that flashes on the screen "Windows requires a digitally signed driver" . Then I click on the dropbox icon and it says Smart Sync is experiencing an issue... , and then dropbox proceeds to start downloading every file.

Things I've tried, I disabled the anti virus, I've ran the intall program as as admin, I've set the computer to online only, I went into GPedit and regedit and told the system to ignore the driver signing.  I'm at a loss.

Please help, thank youdig.jpg

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hey there,
 

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

5 Replies 5

Jane
Dropbox Staff
Go to solution
Hey JamieHMD, thanks for reaching back out to me here & I hope you’re having a great day so far!
 
As I’s I’d like to help you on that as much as possible, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most appropriate next steps based on the info I have on my tools & help you reach a resolution as quickly as possible. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
 
Thanks again for your detailed message & I’m looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

JamieHMD
New member | Level 2
Go to solution

The same thing happened with that installer, it downloads, installs perfectly, i login, select online only, then I get the driver error, then it has a problem connecting to smart sync and starts downloading all the files locally 

Jay
Dropbox Staff
Go to solution
Hey there,
 

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JamieHMD
New member | Level 2
Go to solution

Thank you, that update fixed the problem.

Jay
Dropbox Staff
Go to solution
Glad to hear it Jamie, have a great week ahead!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    JamieHMD New member | Level 2
  • User avatar
    Jane Dropbox Staff
What do Dropbox user levels mean?