Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hi all,
In my Smart Sync settings, I have the default set to online-only. i.e. new files should be set to online-only.
However, whenever someone adds a new folder+files to my shared folder, it selectively syncs to the folder and all files. I thought that it would show in explorer, but only in online-only mode...
Thanks!
Please change this post so that there is not an accepted solution - I think I've figured it out but would like confirmation (the people on this thread appear to understand a lot more than the support person I have been talking to).
The setting in preferences about new files being local or online-only when created only applies to new top-level folders. This means that any new sub folders will still always start as local mode and fully download to the HDD. My hope was that this was not the case, but it appears the functionality to have new folders not sync is still not available.
A big problem now, is that our users have two different systems to deal with - selective sync and smart sync. It's hard enough to get people to understand how selective sync works, but with smart sync as well, it will be a nightmare. Is there any way to disable Smart Sync for all our users? Or just some users?
Here's a reason it's terrible news for us. In my example above, I was synced to a few folders out of about 200 of them. When Smart Sync was introduced, all non-selectively synced folders/files were automatically set to online-only by Dropbox. This means that if I now want to sync to one of those folders, I have to turn selective sync on for that folders AS WELL AS turning the folder to local mode. This is going to cause all sorts of problems for us, and we urgently need to disable it.
Please advise.
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
Hi,
Actually, your link suggests that we can in fact disable Smart Sync by opting out of the extension.
My only concern, though, is what will happen to online-only folders/files when we opt out? If I have selectively synced to a file, but set it to online-only, when I opt out will that file just become normal selectively synced (so the same as if it was "local" Smart Synced)? Or is it un-selectively synced?
Thanks,
Paul
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
Thanks,
However that doesn't tell me whether the selectively synced file that are online-only will download once Smart Sync has been disabled.
For example, with selective sync on and online-only set, files are there but with no content (empty files). If I disable Smart Sync, I wouldn't be surprised if the empty files then sync to the cloud. Hopefully that's not the case but I wouldn't want to try it without first having reassurance it won't happen.
I've also noticed another problem - I've selectively synced to a bunch of folders and set them to online-only. I then un-selectively synced them, expecting them to disappear, but all the empty files are still on my local drive. They aren't syncing, and have no Dropbox icon on the folder icon, but they're still there. This is really concerning.
Thanks,
Paul
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!