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Level 4

Too many files app crash

I have 500.000+ files on two folders.
And I need to sync it to my computer, but the DropboxApp always crash while initializing.

What can I do ??

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9 Replies
Dropboxer

Re: Too many files app crash

In this case, as your Dropbox account contains such a large amount of files,  I'd suggest that you used our selective sync option (which lets you control which files and folders are being synced with your computer) to speed this process up @bookplay 

 

Let me know how this goes!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 4

Re: Too many files app crash

Hello, I've tryed to un-sync some folders, but it still "Initializing".
The program increases until you use 3.5 GB of RAM and it crashes all time.

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Level 4

Re: Too many files app crash

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Level 4

Re: Too many files app crash

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Dropboxer

Re: Too many files app crash

Thanks for the additional info @bookplay - most appreciated.

I've already reached out via email to the address you use for your forum's profile so we can have a more in-depth look into this with all of our tools avaialble. 

Whenever you get the chance, please take a look at your email's inbox for my message and we'll take it from there.

Thanks again and until we speak again, have a great day!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Too many files app crash

I have excatly the same issue on a new Windows 10 computer.  As we use it for business, we need a fix rapidly or it will be very problematic... 

I could read on the forum that this problem is not new (already some cases reported in July)... 

 

Wait rapidly for a fix... 

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Level 4

Re: Too many files app crash

Hello, I have not received any emails yet.

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Dropboxer

Re: Too many files app crash

Hey there (@bookplay), thanks for the nudge!
 
Now if I may chime in with a bit of advice here, let me quickly suggest logging in to our support system by visiting dropbox.zendesk.com with the email address you use for your Forum profile, so as to see the brief message Walter sent you. You‘ll need to create a password there, as it is separate from your Dropbox account. 
 
I hope that this helps-even slightly! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropboxer

Re: Too many files app crash

I'd also suggest that you took a look at your email's spam folder @bookplay!

@Christophe4 - have you tried using selective sync to speed up your desktop application since you have so many files?




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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