After a lot of back and forth internally, talking to different people and to some of you, I'm happy to finally announce our new, shiny, Super User program (overhauled, v2, 'return', reloaded... call it whatever you want)!
What's the Super User program?
The Super User program is aimed at connecting our most passionate community members with our Dropbox teams.
How does it work?
Any active contributors of the Dropbox community can apply (or be invited to join) the program. Once they apply, the community manager (that's me!) will validate your application and get you set up!
Do I need to know everything about Dropbox?
Not at all! We're actually looking for passionate members who are actively helping fellow members. We'll help you with guidance and training!
How often do I need to post to become (or be eligible to) a Super User?
A minimum of 2 answers per month! Again, the goal is to help fellow users (rather than just "yeah, good question" type of posts), so your contribution will be evaluated according to that (more than 'quantity' of answers posted)
What do I get if I become a Super User?
Have a look at the table below!
Do I get all of it from the beginning?
We'll be gradually 'unlocking' your benefits as a new Super User. This may vary depending on your level/quality of contribution and at our own discretion.
How do I progress from 'New Super User' to 'Super User'?
No hard rule here, but we'd expect a minimum of 6 months as a 'New Super User' before you become eligible.
Super User Program Benefits & Expectations
New Super User
Product updates (in advance of public release)
Welcome kit (surprise!)
Training module I
New SU badge
Access to Slack channel
Free 50GB of additional space!
Min. 2 answers p/month
Complete training module
Training module II
Live Q&A sessions with Dropbox team
Level II moderator accesses
Visit a Dropbox Office
Access to a Dropbox Business test account
Min. 5 answers (w/ 1 accepted solution) p/month
Complete training modules
Join(or watch recorded) session w/ Dropbox team
Escalate trending issues to Community Manager
Super User II level - more to come!
Super User Policies(applies to all levels)
Adhere to our Community Guidelines
To provide accurate information to other users
Report identified issues
Report users misbehaving on the community
Sign Confidentiality agreement (NDA)
Please remember that the Super User program:
It's a volunteer role
You are an enthusiastic user, not Dropbox employee or contractor
Your status can be revoked at Dropbox’s discretion