Access to files by link

[Irina Machacha]

Good afternoon!
There was a problem with my account, when I upload files to the Content folder, the files are uploaded, but I cannot create a link for other users to view and download. Also, there is no access to files that were previously uploaded from my account.
What could be the problem?

[Hannah]

Hey @Irina Machacha, thanks for reaching out to the Dropbox Community today!

Can you let us know why you're not able to share links to the files you uploaded? Are you getting some kind of error message?

And when you say that "there is no access to files that were previously uploaded from my account", do you mean that you uploaded files to a folder in your account, but you are not able to access them?

How so? Any additional info you can give us would be really helpful.

Thanks in advance.

[Irina Machacha]

just got it working, thanks!

[Irina Machacha]

did you fix something?

[Hannah · Accepted solution]

Ah that's great Irina!

I didn't do anything on my end, but I'm happy to see that the issue is resolved now.

If it comes back, or if you need anything else, make sure to give us a shout.

Have a great weekend!