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Access to shared folders

Access to shared folders

AHaw
Explorer | Level 4

I have lost the ability to join several folders that have been shared with me.  This does not affect all my shared folders.  I have not removed my access from the folders.  When I try to open the affected folders I get a message that says "We were unable to complete your request,"  I have plenty of available space and the affected folders do not exceed the space I have available.  What could the problem be?

6 Replies 6

Jay
Dropbox Staff

Hi @AHaw, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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AHaw
Explorer | Level 4

I have done all of those things to no avail.

Megan
Dropbox Staff

Hi @AHaw, what exactly is reported in your plan tab at the moment, in regards to your account's quota?

 

Can you send us a few screenshots showing the error message, and the size of the folder you have issues with?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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AHaw
Explorer | Level 4

I'm not sure why, but after opening and closing a couple of the folders that I could get into I can now get in to all of them again.  When I started I had 165.56MB of 2GB.  I tried to open a folder that said it was 214MB and got the error (screenshot below) then I opened one folder that said it was 2GB in size without an error (it said I was using 1.85GB of 2 GB), closed it again (went back to 165.56MB) then tried opening one of the problem folders and found that it was working again.  At no time did it warn me any of the folders I was trying to open were too big for the space I had available.  Not sure why it stopped working or why it started again but it's working and I'm keeping my fingers crossed!

Dropbox error screenshot.png

Megan
Dropbox Staff

Glad to see that everything is working again @AHaw!

 

Please keep an eye out, and let us know if this happens again. Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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AHaw
Explorer | Level 4

Thanks!  Will do!

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