App does not sync

[Bopost]

Hi, after updating to macOS Monterey Version 12.6.2, the desktop app shows that it is indexing the 21 files in my Dropbox, but nothing happens??

[Walter]

Hi there @Bopost, sorry to hear about this.

Did you reboot your computer at all since you first noticed this?

If you did and this persists, could you send us a screenshot of the app's exact status and version as shown in your menu bar?

Thanks so much!

[Bopost]

Hi Walter, thanks you for your answer

I have rebooted  my computer many times, and even deleted the Dropbox-app and re-installed it - but nothing changes.

Here is a screeshot.

Thanks

[Nancy]

Hey @Bopost! How are you? 

For how long has the app’s syncing been stuck like this? Have you seen any progress to the number of files trying to index so far? 

Also, can you please take a look at this Help Center article, and let me know if any of the steps seems to help?

[Bopost]

Hi Nancy

It´s been like this for 14 days now. it started after I updated to macOS Monterey Version 12.6.2.

Non of the steps in the Helt Center article worked.

[Walter]

Thanks for clarifying that for us @Bopost - much appreciated.

Since none of the steps outlined in the relevant Help Center article helped, could you try finding which files are still syncing in your Dropbox folder by their syncing icons?

If you find the ones with the blue syncing icon on them, you could could try moving out of your Dropbox folder and then back in.

Let us know how it goes!

[Bopost]

There are no files or folders wit a blue syncing icon on them - they all have an empty cloud icon on them. Here is a screenshot of the Dropbox folder.

[Hannah]

Sorry to insist on this, @Bopost, but if you open your folders, do you perhaps see syncing icons on your files there, that would indicate that they're the ones indexing, so you can try Walter's suggestion above?

[Bopost]

All files i all folders look like this.

[Walter]

Hey @Bopost, those icons do not look like Dropbox syncing icons. Are you running any other 3rd party apps that might be monitoring your files, like other cloud apps or services or antivirus etc.? 

If so, could you have a look at the information shared here and let us know if it helps in your case?