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Auto-Save message 20 minutes after my last edit.

Auto-Save message 20 minutes after my last edit.

Schwenck
Helpful | Level 6
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Why does this happen: 20 minutes and more after my last edit, the message "Saving..." still appears at the top of the tab. If I try to close the tab, I'm warned that changes may not be saved. I think the changes are in fact saved, but why the misleading message?

Thanks for any help.

Schwenck

1 Accepted Solution

Accepted Solutions

Schwenck
Helpful | Level 6
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It hasn't happened lately, and here is the only thing I'm doing differently: I stopped clicking the caret at the top right to make the top line disappear. As long as I can see the cloud icon during an editing session, each change is saved immediately.  So far, so good.

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7 Replies 7

Megan
Dropbox Staff
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Hi @Schwenck, welcome to our Community! 

 

I'd like some additional info first, such as the files you're editing, and if you're editing them online, or locally on the device. You mentioned tab, so I'm guessing you meant online, I just want to make sure. 

 

Do you notice this behavior with specific file types, or all of them? If you have any screenshots, you're more than welcome to attach it here. 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Schwenck
Helpful | Level 6
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They are Word docs being edited online as Google docs. No on else has access. I use a Chromebook. Thanks.

Jay
Dropbox Staff
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Hi @Schwenck, if you're editing the Word files in the Word for the web app, do you experience a similar issue?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Schwenck
Helpful | Level 6
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I don't use Word for the web. I use Dropbox to upload Word files sent to me and saved to my Google drive. So I edit with Google docs inside Dropbox. I hope that's clear. Thanks.

Jay
Dropbox Staff
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Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Schwenck
Helpful | Level 6
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I'll give it a try. The problem is that it doesn't happen every time. Thanks.

Schwenck
Helpful | Level 6
Go to solution

It hasn't happened lately, and here is the only thing I'm doing differently: I stopped clicking the caret at the top right to make the top line disappear. As long as I can see the cloud icon during an editing session, each change is saved immediately.  So far, so good.

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