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When I downloaded my files from the Dropbox website to my external hard drive, the file sizes are different. I opened each folder on Dropbox and they are empty, which is true. I opened up the EHD folders and they are empty also. I'm just wondering why such a size difference in empty folders. Are there hidden files?
Hi @cranerr, let's jump into this!
Which size do you see on the downloaded content, versus on the website? Can you send me a few screenshots, so I can have a visual on this?
Keep me posted!
It contains confidential information or I would upload screenshots.
All of the files are the same in these folders. As an example, one folder on the Dropbox website has 1.69 MB, the Dropbox Desktop (the icon in the toolbar of my browser) has 4.9 MB and my external hard drive has 1.8 (close to the website). The Desktop size is way off.
What is your app's syncing status while we speak?
If there's a way that you can blur or hide any personal info, and send me the screenshots, I would be most grateful!
Hi @cranerr, thank you so much!
Can you also check and let me know for the app's syncing status, please?
Also, in the right folder (the one you download to your external hard drive) do you simply download the folder from the website?
Do you see any sync issues, if you click on the Dropbox icon, then on your initials/profile pic and then "view sync issues"?
And also, do you perhaps have any files in the local folder in your Dropbox folder that you have set to not sync maybe?
Or are all folders empty (in all locations)?
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