cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We’ve covered lots of big life moments in our ‘How we use Dropbox’ series - and now we even have some tips on how you can use Dropbox to keep the planning of a wedding as easy and as painless as possible over here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: File Size Difference

Re: File Size Difference

Nancy
Dropboxer

Hey @cranerr, sorry for jumping in. 

 

Can you let me know what’s the exact syncing status of the Dropbox app (up to date/syncing etc)? 

 

Also, what is the app version that you see when hovering over the Dropbox icon?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: File Size Difference

cranerr
Explorer | Level 3

 

It says up to date and the version is 154.4.5363

 

Hey @cranerr, sorry for jumping in. 

 

Can you let me know what’s the exact syncing status of the Dropbox app (up to date/syncing etc)? 

 

Also, what is the app version that you see when hovering over the Dropbox icon?

Re: File Size Difference

Walter
Dropboxer

Hey @cranerr, thanks for extra details there - much appreciated.

 

May we reach out via email to have a further look internally at this point?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: File Size Difference

cranerr
Explorer | Level 3
Yes, please

Re: File Size Difference

cranerr
Explorer | Level 3

@Walter Yes, please email me at [personal information removed per the Community's Guidelines] I need to get this resolved as soon as possible.

Re: File Size Difference

Megan
Dropboxer

Hey @cranerr, I just sent you an email!

 

Reply back to me, and we'll take it from there.

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Need more support?