cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Button "Upload here" stopped working

Button "Upload here" stopped working

sgoldberg
Helpful | Level 6
Go to solution

I have a Android Samsung Galaxy S23. I can upload 1 image from my Gallery. When I try to upload the second image, on the "Choose upload location" screen, the button "Upload here" is not active. Neither is the back arrow on the bottom left. When I reboot I can upload the first image but not the second.

 

I have uninstalled and installed a new copy from the Play Store.

 

Thanks, Steve

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

 Thanks for letting me know, if the issue returns again, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @sgoldberg, thanks for bringing this to our attention.

 

In order to understand what you're seeing, could you attach a screenshot, while hiding any personal info, showing both situations?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

sgoldberg
Helpful | Level 6
Go to solution

Jay,

Thanks for replying.

However, it is now working. I successively uploaded about 10 images without the "Upload here" button hanging.

 

When I started this thread, I left the phone in the hung state while trying to upload. I came back a while later and that upload worked.

 

This is the screen when it hangs.

DropBox hang.jpg

 

Well, its working now. What can I say? "Case closed" I guess.

Thanks Jay.

Steve

Jay
Dropbox Staff
Go to solution

 Thanks for letting me know, if the issue returns again, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    sgoldberg Helpful | Level 6
What do Dropbox user levels mean?