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Camera Upload not Working on V175.2.4219 on Mac 10.15.7

Camera Upload not Working on V175.2.4219 on Mac 10.15.7

Stuart T.10
Helpful | Level 5
Go to solution

Hi,

Camera Uploads seem to have stopped working for me on V175.2.4219. In the 'Backups' tab of the Preferences, the option to Enable Camera Uploads is missing. This started sometime after 09/05/2023, the timestamp of my last successful photo sync.

 

Strangely, on my laptop with the same version of Dropbox, and MacOS 13.3.1, the Camera Upload option DOES appear.

 

Any ideas for how to get it working again on 10.15.7?

 

Thanks

 

Stuart

 

 

1 Accepted Solution

Accepted Solutions

Stuart T.10
Helpful | Level 5
Go to solution

Hi Jay,

Thanks for the reply - a reinstall of the dropbox software solved the problem.

Basically, the two panels in the 'Backups' tab titled 'Photos' and 'Devices' were missing - I don't have a screenshot.

Anyway, it's all fixed now.

 

Thanks

Stuart

View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @Stuart T.10, thanks for bringing this to our attention.

 

Could you attach screenshots showing the differences between the two preferences on those devices?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Stuart T.10
Helpful | Level 5
Go to solution

Hi Jay,

Thanks for the reply - a reinstall of the dropbox software solved the problem.

Basically, the two panels in the 'Backups' tab titled 'Photos' and 'Devices' were missing - I don't have a screenshot.

Anyway, it's all fixed now.

 

Thanks

Stuart

Jay
Dropbox Staff
Go to solution

No worries, thanks for letting us know that you were able to resolve this matter.

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Stuart T.10 Helpful | Level 5
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