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Hi @David Russell, thanks for bringing this to our attention.
Could you clarify what you're referring to?
Are you trying to move the photo library out of the Dropbox folder, or something else?
This will help me to assist further!
I can not sync my photos from my phone to my computer. Dropbox has control over my syncing. We have tried through Mac to resolve this issue. They refer me to you and there is no real person to walk me through this.
Hi David, sorry to jump in. Can you clarify what’s happening exactly when trying to sync your photos from your phone to your computer? How does Dropbox intervene?
Can you send us a screenshot of where your photos are being added exactly to your Dropbox account?
Unfortunately, I can't take a screenshot of it. It doesn't sync. Apple explains that the issue is with Dropbox. I can connect my phone and it does what it usually does without my plugging it in.
Hey @David Russell - sorry to jump in.
I'm afraid the issue you're facing is still not clear. Can you let us know some additional information?
For example, what is your device's exact OS version and the version of the Dropbox app if you're using it?
Do you happen to be using the automatic camera uploads feature perhaps or you were referring to something else?
I doubt if you can figure this out. I'm on OS 14.1.1
I have the basic Dropbox which stores what little I have on the computer and maybe my iPhone.
They synced earlier. Now they don't. Apple screen shared with me and did all it knew what to do about it and referred the issue to Dropbox.
They say, somehow Dropbox has the privilege over Apple in this case.
I guess you will get other people complaining. Thanks for you help.
Are you referring to Dropbox Backup feature perhaps @David Russell?
Do you see any folders on your backups page?
You should be able to disable or delete your backups from that page @David Russell
If you're using the desktop app, you should be able to do it through the app's preferences, under the Backups tab.
For more info on available support options for your Dropbox plan, see this article.
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