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Re: Cannot Access Shared Files

Cannot Access Shared Files

Scott T.15
New member | Level 2
Go to solution

I have nothing in my Dropbox account other than some PDFs and someone shared files with me from their account and Dropbox is forcing me to upgrade, which I refuse to do just to access some files. I do not want these shared files in my Dropbox and just need to download them.


What do I do?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

If you dont need edit access on the files ask the person who is sending you them to send you a shared link instead 🙂

https://help.dropbox.com/share/create-and-share-link

 


 


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View solution in original post

8 Replies 8

Mark
Super User II
Go to solution

If you dont need edit access on the files ask the person who is sending you them to send you a shared link instead 🙂

https://help.dropbox.com/share/create-and-share-link

 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Scott T.15
New member | Level 2
Go to solution

thanks. will try that

honeydochecklist
New member | Level 2
Go to solution

I have a client who has shared his files with me and wants me to organize, create sub-folders, etc. I DO need edit access but don't need storage on my side. I'm not downloading anything into my Dropbox. Why would it make me upgrade my plan since they are his files? He's already on an an upgraded plan to cover his storage. 

Mark
Super User II
Go to solution

Hi @honeydochecklist 

 

If its in your space it uses your quota as you have edit access. His space does not benefit you in anyway. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Rich
Super User II
Go to solution

@honeydochecklist wrote:

I'm not downloading anything into my Dropbox.


Just for clarity, you ARE downloading the files to your Dropbox. If you're a member of a shared folder, you have your own COPY of the folder in your account.

peteinohio
New member | Level 2

It that is the case, then is there a simple instruction for how to treat shared files?  For example, when someone shares a file with me and I don't need it, can I just delete it from my end?  Will that cause issues at the "sharers" end? 

peteinohio
New member | Level 2

I have a similar issue as well.  I'm "sharing" a bunch of files I don't really need.  I would like to be able to select the ones I want to share, and "un-select" the files I don't want to share, BUT not delete them from the original owner.  Where do I learn how to do that?

Hannah
Dropbox Staff

Hey @peteinohio, thanks for the nudge here!

 

If someone has given you edit access to a folder, any individual files you delete from it, will get deleted for the other members as well.

 

You can, however, delete the folder itself, and it will get deleted just from your account.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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