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Re: Certain files are not available offline despite the option being set in preferences

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Certain files are not available offline despite the option being set in preferences

MattWheeler
New member | Level 2
‎11-23-2022 04:09 AM

Hello.

 

I use DropBox as data destination for ProntoForms. I have an issue where certain files are not downloading despite the sync option being set to 'Available Offline'. Other files are downloading normally. 

 

To add to the mystery, the same account setup on a different system is working as expected. 

 

Can you offer any advice? This is causing issues with some of our automation software which is unable to programmatically open the online files.

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Jay
Dropbox Staff
‎11-23-2022 09:03 AM

Hi @MattWheeler, thanks for bringing this to our attention.

 

Are the files appearing in your Dropbox folder, but are showing with a cloud icon to indicate they're online-only? Or, are the files not appearing at all?

 

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Graham
Community Manager
‎11-30-2022 03:07 AM

Hi @MattWheeler,

 

I hope you are having a good week. I just wanted to follow up with you today to see if the issues you had were still ongoing or if Jay's advice got everything running as it should be. We're always here to help so if the issue is still happening please don't hesitate to reach out for more help!

 

Thanks!

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