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Change the outgoing email address on transfers

Change the outgoing email address on transfers

501 studios
Explorer | Level 3

Since the update, I have been having issues including the following. For some reason now all transfers are going into everyone's spam mail. Prior to the update this wasn't an issue. I'm not sure if there was a change in email service providers or the sending email name or what but this "no-reply@dropbox.com" is immediately going to spam even basic emails servers like gmail. Instead of making the outbox name look like spam, why not change it to "transfers at dropbox.com" or fileshare at dropbox.com or downloads at dropbox.com, sorry, apparently you are not allowed to have anything that would ber a possible html link.  Getting rid of the "no-reply" would be HUGE. They fixed the app issues that stopped allowing auto-populate on commonly used email addresses, I'm hoping that this can be fixed as well. Both of these issues started happening at the same time.

1 Reply 1

Hannah
Dropbox Staff

Hey @501 studios, thanks for reaching out to our Community!

 

We really appreciate your feedback regarding this matter.

 

I will personally pass your comments along to our team.

 

If you need anything else, don't hesitate to let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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