cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Changes Bitrate and File size after sync.

Changes Bitrate and File size after sync.

altenae
Helpful | Level 5
Go to solution

Schermafdruk 2017-09-30 12.22.50.jpgSchermafdruk 2017-09-30 12.26.07.jpg

I hope someone is able to tell me what is going on here....

 

I have made a 4k 60PFS recording on my iphone 8 plus.

The file properties of this mov file is around 42 MB an the Bitrate is around 39000 KBPS..(see photo)

 

When this file is uploaded to Google Drive the file properties stays the same...(as expected)

However !!!

 

When I upload this file to dropbox the filesize became around 64 MB and the Bitrate has changed to 57000 (see photo)

 

The uploaded file is terrible to watch .... stuttering and stuttering etc....

 

Why is this changed after the upload to Dropbox ?
I would expect no modifications.

Have tested this a couple of times with the same outcome everytime.

 

Anyone ??

1 Accepted Solution

Accepted Solutions

altenae
Helpful | Level 5
Go to solution
Wow... you are 100% correct.
Seems the Original file is not playing very well on my computer. (high specs...;latest I7 and one of the fastest GeForce Card and still choppy)

Thank you very much for helping me out.
Now I know exactly what is going on.

Thanks !!

View solution in original post

15 Replies 15

Mark
Super User II
Go to solution
How are you uploading and how are you downloading (from where)?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

altenae
Helpful | Level 5
Go to solution

@Mark wrote:
How are you uploading and how are you downloading (from where)?

From Iphone using the Google Drive and Dropbox app.

 

Uploading from Iphone 8 plus to Google drive = correct

Uploading from IPhone 8 plus to Dropbox = not correct.

Mark
Super User II
Go to solution
You've not answered the question..... we cannot attempt to help if you wont. Dropbox doesnt change the files in anyway so something else is happening.

How are you redownloading them?

The website at www.dropbox.com/home and shared link etc.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

altenae
Helpful | Level 5
Go to solution

I am redownloading bij the dropbox application on windows 10 and the sync tool on the Synology Nas server...
Both show the wrong Filesize and bitrate..

 

Also when I check the filesize in the dropbox webbrowser (so how it is on the the dropbox server) it also the wrong filesize...

It seems the change is done by the upload procedure.

 

The shared link of this example video:

https://www.dropbox.com/s/7ih72bmgs89lihb/Video%2029-09-17%2017%2009%2041.mov?dl=0

 

Mark
Super User II
Go to solution
Are you using the Dropbox official apps to upload?

You using Camera Upload to add the file to Dropbox?

If so can you try adding it manually via the + symbol.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

altenae
Helpful | Level 5
Go to solution
Are you using the Dropbox official apps to upload?

Yes

You using Camera Upload to add the file to Dropbox?

Yes

If so can you try adding it manually via the + symbol.

Did the manual with the + symbol and the share button ... tried all.
Stil the same adjustment to the file

Mark
Super User II
Go to solution
iOS 11?
Which version of Dropbox?

I know there are some issues with uploading in iOS11 so it maybe worth logging a ticket at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

altenae
Helpful | Level 5
Go to solution

Yes correct IOS 11.01

Dropbox version IOS 64.3.4

Dropox version 35.4.20..

 

Also did the upload test with Onedrive ans just like Google drive no adjustments...

It only happen with Dropbox

 

Mark
Super User II
Go to solution
You need to log a ticket with support I'm afraid then.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    altenae Helpful | Level 5
  • User avatar
    Akay Dropbox Staff
What do Dropbox user levels mean?