cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Clients are complaining about a barely visible link to download the files in a DropBox Transfer

Clients are complaining about a barely visible link to download the files in a DropBox Transfer

cloudres
Experienced | Level 12

Good morning, I've been using Dropbox Transfer for at least a couple of years now, preferring it over WeTransfer to send my completed work to clients. Until some time ago, everything was fine, and the clients received everything without any problems.

 

Recently, however, my clients are struggling to find the link to download the content of the Transfers, as they get confused by Dropbox asking for an account or at least registration. In reality, at the bottom of the popup, there is a very small message where it is possible to download the Transfer content without having to register or log in.

 

Well, I'm starting to feel a bit dissatisfied with this service. I'm a paying customer and I use Dropbox Transfer to allow quick downloads of what I sell, which are my files.

 

Why does Dropbox make it complicated to achieve this?

Couldn't it be made clearer?

 

Thank you.

2 Replies 2

Jay
Dropbox Staff

Hi @cloudres, thanks for bringing this to our attention.

 

We appreciate the feedback on this matter. 
 
We take all comments into consideration when improving the Dropbox site and services.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Tobelli
Explorer | Level 3

 I second that request.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Tobelli Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?