Corrupted Folders/Photos when uploading

[UnhappyClient]

When I uploaded files, the folders uploaded but were empty. Also, individual photo visible initially, but then when trying to move it. there is a small box but no photo.  Trying to get help has been unsuccessful.  I was given 100gb as trial.  I'm told that I need to upgrade or else.

[UnhappyClient]

Good Morning, Walter: 

My apologies for the delay in responding.  Prior to connecting by email could you please tell me what your affiliation with dropbox/community is? 

tnx

fr

[Jay]

Hi @UnhappyClient, users with the Dropboxer title, like myself, work for Dropbox, and we also provide support for the community.

[UnhappyClient]

Thank you for your response.  i have had a few major projects which has prevented me from responding sooner.  How should i i forward my email contact? Or, do you have access to that.  Email would be fine.

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance!

[UnhappyClient]

Hi Jay,

I responded to you confirming my email. 

I received an automated response this morning, but couldn't find anything new here. 

Am I missing something?

tnx

fr

[Jay]

I haven't received any emails from you since my email message on Friday. Please could you check your inbox again to see if you received my second email?

[UnhappyClient]

Found your Friday email in my spam.  Sent response.  I'll work on your to do list.

[Jay]

Thanks for the update. I'd also recommend adding the email address to your contacts list so it doesn't get sent to the spam folder again.

[UnhappyClient]

My apologies if the tenure of this response is a bit short.  I am finding my relationship with DropBox, AI Gone Amok!

I have lost files but continue to be asked questions which I have either explained, answered, or don't know how to answer. 

My credit card was billed, yet I continue to get messages that I am out of space. 

Any efforts to reach customer service is met with distractions and trying to fit the round peg in the round hole or, "please ask someone in the community or elsewhere." 

Why should I put faith in a company who avoids direct contact about service or billing and puts them in a constant "do loop"! 

Is there anyway to resolve these issues?

Thank you!

[Nancy]

Hey again, @UnhappyClient.

Are you referring to the .gif files you were unable to access previously?

Also, when checking your bank statement, do these charges appear to be coming directly from Dropbox, or iTunes/Google Play?