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Couldn't copy the link

Couldn't copy the link

Αλέξανδρος Ζ.
Explorer | Level 3

It seems that l can not copy any links to my files. If l try it, l get a message

"Couldn't copy the link. You don't have permission to create a link to this content"

This behavior last more than 24 hours .

 

Any ideas?

12 Replies 12

Rich
Super User II

@Αλέξανδρος Ζ. wrote:

"Couldn't copy the link. You don't have permission to create a link to this content"


You may have been banned from sharing. You'll need to contact Dropbox Support directly.

Αλέξανδρος Ζ.
Explorer | Level 3

Thank you, Rich! 

 

l tried to follow your suggestion, but the link gives me only two options:  Chatbot (which doesn't solve my problem) and Visiting the Community. Not sure what steps have to make.

 

I would appreciate it if you could kindly advise what would be the steps to reach Dropbox Support team.

 

Thank you, once again!!!

Jay
Dropbox Staff
Hi @Αλέξανδρος Ζ., in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Αλέξανδρος Ζ.
Explorer | Level 3

Of course, Jay.

 

Any help would be much appreciated. Thank you for taking the time to look into this.

 

It seems that i have (gradually) lost persmission to create links to my files. It was working for some files yesterday, but it stopped working completely today. All I get is a message that I don't have permission to create a link to this content.

I deleted all existing links and checked my files for viruses, but the problem persists.

 

Have a Happy New Year and thank you, once again, for your help. 

Jay
Dropbox Staff
Thanks, I've sent you an email to your address. Please reply when you get a chance to do so!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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dgound
New member | Level 2

Hi all, I'm experiencing the same problem. I can't create any links to the files in my DropBox folder.

I'd appreciate any help resolving this.

 

Thanks,

 

Dimos

Hannah
Dropbox Staff

Hey @dgound, thanks for the nudge here.

 

This could be due to a temporary ban on your sharing.

 

Are you still having this issue?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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dgound
New member | Level 2

Hi Hannah,

 

thanks for reaching out. The issue has been resolved, it seems that my links were temporarily banned for high traffic.

I'm a bit surprised though that this happened because we create and share a large amount of links with colleagues and we never had this issue before.

I guess it must've been an outlier.

 

Anyway, problem solved, thanks!

Dombo
Explorer | Level 3

I discover the fault "Couldn't copy the link. You don’t have permission to create a link to this file" because I have sent an already existing shared link to another person and he got a 404 error.
For testing I did the same and also received a 404 error with both the same link ending with "?dl=0" and "?dl=1".
Also other shared links of files which are stored for years in my Dropbox give a 404 error.

 

After uploading a small picture from the Dropbox folder on my PC using the client, I got the message "Couldn't copy the link. You don’t have permission to create a link to this file" for this picture. I received this message in both the Windows file explorer as using the web interface.

 

After login into the web interface I can download the file using the same shared link from another tab of my browser.
In the web interface I can use the "copy link" button; it gives me the link. But using this link in another web browser I got a 404 error. While I'm logged in and use another tab of the same browser, I can download the file of the shared link.
I re-install Dropbox on my PC and restart it several times. No solution.
I don't see a banned link error message. There is no large amount of traffic because the files are small and there a few downloads.


What is the cause of this? And how to solve this?
The Dropbox forum doesn't give me the solution.

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Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    Dombo Explorer | Level 3
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    dgound New member | Level 2
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