Desktop app is stuck at indexing - do you have any suggestions?

[cyanantuono]

Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "location" on my computer, but I can copy and paste them to the desktop to work on.

Any suggestions?

[Walter]

Hey @cyanantuono, sorry to hear about this.

Could you please let us know if you rebooted your computer as well? 

If you did and this persists, can you send us a screenshot of the app's exact status as shown in your menu bar/system tray? 

Thanks!

[cyanantuono]

Hi there! Thanks for the reply. I have tried to reboot the computer as well. I have attached some screenshots to help diagnose the problem. Thank you!

[Walter]

Thanks for the screenshot @cyanantuono 

Could you quit and relaunch the desktop app and let me know how it goes?

[cyanantuono]

Hi Walter - Thanks again for helping me.

I have restarted the computer and restarted the dropbox app. It all still sits appearing to do nothing. Is there supposed to be some sort of indication that it is processing anything?

[Walter]

Not necessarily @cyanantuono - I was just wanting to see if you'd get a notification for an update or if the app would resume syncing. 

Have you ensured that this is not caused by a 3rd party app on your computer like other cloud or syncing, or backup services or even security programs like antivirus or firewalls?

[cyanantuono]

@Walter I don't have any special firewalls setup in either location I've been using the computer so I don't think that should be an issue. To you point, I have quit the Adobe Creative Cloud application (which is web based) and restarted the Dropbox app (again) to see if that helps to move things along. 

I mean - I get it if there is a ton of files in my Dropbox that it may take some time, but there just doesn't seem to be any indication that it is doing anything. I do recall the previous version of the app at least the little revolving arrow in the menu bar moving to indicate some sort of activity, but that is either not a feature any longer, or it's just stuck and not doing anything because there hasn't been any movement.

[Jay]

Hi @cyanantuono, could you try out the steps in this article, apart from the uninstalling/reinstalling section?

Has your Dropbox folder recently moved to the new CloudStorage location? How many files do you have on your account?

[b4rretto]

Same here.

I've reverted to the last stable version and this article, but still nothing. In addition, I've also checked that, as pointed by other users, fileproviderd and dropboxFileProvider processes are consuming a lot of CPU %.

Ticket #19914151

Here are similar issues:
https://www.dropboxforum.com/t5/Apps-and-Installations/Beta-Build-163-3-5425-indexing-forever-and-co...

https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-macOS-Beta-fileproviderd-based-Dropbo...

https://www.dropboxforum.com/t5/Settings-and-Preferences/Beta/m-p/640135

https://www.dropboxforum.com/t5/Create-upload-and-share/Desktop-app-is-stuck-at-indexing-do-you-have...

[GoneFishing]

I am on v162.4.5419 on macOS Ventura 13.0.1 and have been having these problems since upgrading.  fileproviderd is over 100% at all times, even with Dropbox paused.  If I don't pause Dropbox, then my system becomes hung such that I can't even use the keyboard or mouse except for a few seconds every several seconds.  Basically sitting in front of the screen moving my mouse until I actually see the pointer move.

With two exceptions, none of my files have synced since installing the new version of Dropbox days ago.  Looking into the folder 

/Users/username/Library/CloudStorage/Dropbox I see that all of my files and folder have the iCloud cloud icon.  Most of the cloud icons if you hover over them show "Uploading".  A couple that I tried to force to upload have an exclamation point "!" in them and if I hover over them it says "Please wait".  I don't see one file in the Dropbox folder that has uploaded to iCloud.  Keep in mind I never asked to have my Dropbox stored in iCloud.

I also see that under Settings / iCloud Drive / Options, the Dropbox app is checked.

I've tried uninstalling and reinstalling Dropbox, uninstalling my antivirus software and rebooting.  Checked my filenames as best I can, which worked fine BTW before I went to the new update.  And really, why am I looking for invalid filenames, pathnames, etc.  Doesn't Dropbox throw an error when they hit such a problem?  Can't I be told that filename blah-blah-blah is invalid?   Isn't this logged somewhere??