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Re: Dropbox Capture cannot uploading any screenshot or record

Dropbox Capture cannot uploading any screenshot or record

SIRADA
Explorer | Level 3

I have tried using Dropbox capture several times, but it still cannot upload any screenshots or records. 
Every time the Dropbox Capture shows me this and can do nothing more. 
How can I fix this problem? 
I use Windows 11. 
messageImage_1674103136030.jpg

10 Replies 10

Re: Dropbox Capture cannot uploading any screenshot or record

Megan
Dropboxer

Hi @SIRADA, sorry to hear that you‘re having issues with this!

 

Can you confirm that you‘re running the latest version of the app? You can check this by following these steps:

 

  • Open Dropbox Capture.
  • Click“⁝”(vertical ellipsis).
  • Run any pending updates.
  • Re-launch Dropbox Capture.

Can you also ensure there is enough hard drive space on your computer and in your Dropbox account?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Capture cannot uploading any screenshot or record

SIRADA
Explorer | Level 3

I found nothing about Run any pengind updates. 

My Dropbox Capture version is v91.0.4

 

1674123588370.jpg1674122601318.jpg

Re: Dropbox Capture cannot uploading any screenshot or record

Megan
Dropboxer

Thanks for the speedy update @SIRADA!

 

Can you try to quit the Capture app, then relaunch it and attempt a new screen recording?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Capture cannot uploading any screenshot or record

SIRADA
Explorer | Level 3

I have tried quit the app , re launch again and try uninstall and re-install the app but the app still have the same problem. 
It only works for screenshot menu.

Re: Dropbox Capture cannot uploading any screenshot or record

Jay
Dropboxer

Hi @SIRADA, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Capture cannot uploading any screenshot or record

SIRADA
Explorer | Level 3

@Jay Of course.

Re: Dropbox Capture cannot uploading any screenshot or record

SIRADA
Explorer | Level 3

@Jay What I have to do next for solving this problem.

Re: Dropbox Capture cannot uploading any screenshot or record

Megan
Dropboxer

Hi @SIRADA, would it be okay for me to reach out via email, in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Dropbox Capture cannot uploading any screenshot or record

SIRADA
Explorer | Level 3

Of course 
[Removed as per Community Guidelines]

Need more support?