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Re: Dropbox Sign: Rotating signature boxes

Dropbox Sign: Rotating signature boxes

jaychicago
Helpful | Level 6

Uploading a PDF with both landscape and portrait images, and using Dropbox Sign….When I am configuring "Signature Boxes", “Date/Initial" boxes etc in Dropbox Sign, it seems that i cannot rotate the signature boxes in PDF’s that contain both landscape and portrait images. And they all default to vertical not horizontal. 

 

Note: It absolutely allows me to rotate in “ME- SIGN NOW” instances with a rotating button (while i'm configuring the signature locations), but when i try to stretch/resize the box while i'm configuring the signature locations, however for other signature clients to sign, its not very cooperative.

Seems like im missing something bc, Im unlikely to be the only person with this challenge.  

32 Replies 32

Gizmogear
Helpful | Level 5

have uploaded PDF, doesnt work in either format.

Need timeframe for fix. This is impacting my work. Dropbox may not be the solution for my business if there is not a solution

Walter
Dropbox Staff

Thanks for the nudge @Gizmogear 

 

The team is working on improving this at the moment and we'll let you know more as soon as we have an update. 

 

Thank you for your patience. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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cjlopezm
New member | Level 2

I have the same problem.... I can't rotate the signature

BarbaraVer
Helpful | Level 5

I'm having the same problem. I can't send this to a client because the signature field is coming up vertical.

Hannah
Dropbox Staff

Thanks for your contribution, everyone.

 

Our team is still working on a solution for this, but there are no updates as of yet.

 

Once we have more info, we will share it with everyone here.

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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dimaddeno
Helpful | Level 6

This issue is still ongoing,a nd it looks the the 'team' have been looking into it for quite a while now. 

It used to work fine, and now its crap, no way can I send for signatures sideways. I've just convinced a client to subscribe to dropbox for this very reason. 

Extremely embarrasing

Sanjs
Helpful | Level 6

I found the same problem, but only with SOME of the landscape pages. So I went with the flow and changed my labels on those pages so they would also be vertical and it would look presentable. It all looked good.

 

I was signing the document first (but not as a self-signer). After I had done this, my initials on those landscape pages with the rotation issue weren't where I had placed them, but half way across the page! Completely unacceptable so I had to scramble and Cancel the entire document to withdraw it from the signing process with our clients. Also very embarrassing - plus I still need to work out HOW to send this contract so it works.

This issue needs prioritising to be fixed.

dimaddeno
Helpful | Level 6

Hi

Any result on this signature debacle? 

It's a total mess. Only allows a signature to be added sideways (for goodness sake), then when the doc is sent, it appears horizontal on the top left corner of the document. Another user has said it appeared mid document. 

URGENT attention required. 

dimaddeno
Helpful | Level 6

Hi

Any result on this signature debacle? 

 

Taxwisecpas
New member | Level 2

Do we have an update on this request @Dropbox? This is very inconvenient for me and my business. I am in the highest peak of tax season and I cannot send clients simple engagement letters to sign, meaning I cannot start tax-prep work until this is fixed. This needs to be a #1 priority for the team. 

Need more support?