cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We are making some updates so the Community might be down for a few hours on Monday the 11th of November. Apologies for the inconvenience and thank you for your patience. You can find out more here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Dropbox creating tmp$$ file extension instead of .jpg

Dropbox creating tmp$$ file extension instead of .jpg

iulianbaciuonline
Explorer | Level 3

Hi, 

When exporting from Adobe Illustrator some JPG-s, some of them are well exported with .jpg extension but some of them stuck to .tmp$$ extension. If i close Dropbox app or stop the sync everything is fine. 

Any solution for this? 

 

Thank you!

6 Replies 6

Nancy
Dropbox Staff

Welcome aboard the forum, @iulianbaciuonline

 

Is this only happening with files you’re trying to save to your Dropbox app via Adobe Illustrator? Have you encountered a similar behavior when saving files to the Dropbox app from other third-party apps?

 

Can you send a screenshot of the extension that you mention, so that I may check it, as well?

 

Keep me updated.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

iulianbaciuonline
Explorer | Level 3

Please see the screenshot below.

Screenshot_52.png

Hannah
Dropbox Staff

Hey @iulianbaciuonline, since our desktop app seems to be syncing temp files while the exporting process takes place, can you try quitting or pausing syncing on the app, when you export the files?

 

That should resolve this issue for you.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

iulianbaciuonline
Explorer | Level 3
Yes. This solves the problem but its annoying. It's not a big problem, i thought you have a solution for this. Maybe you can create a setting to delay the sync process with 1-2 second after creating the file. Then the file can be fully created.
Thank you.

Megan
Dropbox Staff

Hi @iulianbaciuonline, I'll forward your feedback to the appropriate areas so we can continue to improve.

 

If you need anything else, let us know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

iulianbaciuonline
Explorer | Level 3

Ok. Thank you!

Need more support?