Dropbox is full - but I have 1.71GB unused space?

[henriko1]

Hi 👋

I keep getting mails fra Dropbox saying that it can't sync because my Dropbox is full. 

According to my Dropbox space I have 1.71GB of unused space.

Has anyone got the same issue?

All the best

Henriko

[Walter]

Hi @henriko1; welcome to our Community and happy Monday!

Could you please let me know how often are you getting those email and also clarify how much quota is your account's plan tab showing?

Thanks a bunch, Henriko. 

[henriko1 · Accepted solution]

Hi Walter - thanks for reaching out 🙂

I found the problem. The emails were referring to an old Dropbox-account (my old Business) that is no longer a paid solution.

So call-off-the-search.

Thanks again - and have a great Monday.

/Henriko

[Walter]

Thanks for your swift response, Henriko; I'm glad to hear it's sorted now.

Have a wonderful week ahead and see you around the Community!

[mjwatts727]

Yes I have a problem with Dropbox. I have only shared one photo and Dropbox automatically sync all my files and now it is full! How can I unsync my files?

[Daphne]

Thanks for joining us here @mjwatts727!

Just to make sure we're on the same page, can you let me know if this happened when installing the desktop app? It sounds like you may have enabled the computer backup feature.

Let me know and we can go from there!

[Conall65]

Hi, I have the same problem! I've only used 8.2GB! Dropbox cannot synchronise anymore, it says...
I have a new phone: from S7edge to S10+... Does my new phone sync. to Google Drive or Dropbox? S7E is not in use anymore but still connected: can I disconnect the S7E from Dropbox without losing old pics and videos?
Thanks for your help!! 🙏🏻

John, Netherlands

[Walter]

Hi @Conall65; thanks for joining the discussion here.

Could you take a look at your account's plan tab and let me know what is reported there?

Regarding your last concern, if those files have made it to our servers (i.e. you can see them on our website normally), you can unlink your mobile device from your account without affecting any of them.. 

I hope this helps and please let us know how you get on, John. 

[jh909]

Yes, I have the same issue, and others in this discussion seem to, also. Yet I can't find a resolution. I have chatted with the Dropbox bot, but it doesn't understand the question. Have you found a solution yet?

[Walter]

Hi @jh909; thanks for joining the discussion here and sorry to hear about this.

Can you please let me know what exactly is reported in your account's plan tab so we can have a better look into this?

Thanks!