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Re: Dropbox is not searchable in Mac OS Monterey 12.5

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

spinozist
New member | Level 2

I chatted with support in Dropbox and they could not help me. I uploaded the relevant screen shots, explained the problem, and they said they couldn't do anything. Very disappointing in a company I've had a relationship with for years.

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

Walter
Dropboxer

Could you share your ticket ID then @spinozist?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

Thinker
New member | Level 2

Does anyone have a solution to this problem?  It is very frustrating that Dropbox folders are not included when I search my mac.  Makes me want to try another provider other than Dropbox.

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

John M.13
Explorer | Level 4

Really wish I could help ... because no doubt I'll be plagued with this problem again if the solution isn't found. 

 

FWIW my Dropbox app has been updated (unbeknownst to me) to version 147.4.4800, and my Mac (2021 MBPro) is running macOS Monterey 12.3.1 (21E258). I'm not aware of any other changes on my system that made Finder search mysteriously start working and so far, thankfully, the problem hasn't returned.

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

John M.13
Explorer | Level 4

Did a search and found that other folks are having Finder search problems with Microsoft OneDrive, and I thought I saw some also with Google Drive.

https://answers.microsoft.com/en-us/msoffice/forum/all/spotlight-wont-search-inside-file-provider-v2...

Mac OS's "File Provider API" is deeply involved in this (according to DropBox support, as mentioned in my earlier post). Either the API is buggy or the API is being implemented incorrectly. DropBox developers need to demand Apple engage on this.

Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

Thinker
New member | Level 2

And just like that I rebooted my mac and it starts working again.  Yippee.

Re: Dropbox is not searchable in Mac OS Monterey 12.5

jseliger
New member | Level 2
I've been getting problems with Spotlight and Dropbox in MacOS 12.5 Monterey: Dropbox is either not being indexed by Spotlight, or Spotlight isn't showing Dropbox results. Frustrating! I've tried some of the commonly-mentioned strategies, like re-indexing. So far, none have worked. I'm on Dropbox 154.4.5363.

Re: Dropbox is not searchable in Mac OS Monterey 12.5

Hannah
Dropboxer

Hey @jseliger, thanks for the nudge here and sorry to see you're having trouble.

 

Can you let us know what kind of troubleshooting steps you've tried so far?

 

For example, have you also tried restarting both your computer and the Dropbox app (by quitting and relaunching it)?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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