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Dropbox is not searchable in Mac OS Monterey 12.0.1

Dropbox is not searchable in Mac OS Monterey 12.0.1

robinwn
Helpful | Level 6
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Dropbox files/folders are not searchable in spotlight on new MacBook Pro with M1 chip - Monterey OS 12.0.1. Have re-indexed spotlight. Have uninstalled and reinstalled Dropbox and rebooted. Have made sure Dropbox has full access in Security and Privacy. Help please?

181 Replies 181

jmuscato
Helpful | Level 5
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Hannah,

 

Been reading all of this. So far, I'm still on the old (and very functional) system. I am reading this with a lot of fear that things will not work. I guess my question is how did Dropbox do this and not test ahead of time that Spotlight would fail to work and put this out without a solution? It looks like users had to figure this out by themselves. 

 

Doesn't Dropbox do user quality testing before releasing something? It seems like this should have been immediately obvious as soon as you tested it.

 

Comments? Thanks

kaneepa
Explorer | Level 4
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it works! Thank you!

Jay
Dropbox Staff
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Hi @cinnil, this information can be found in this article, along with other changes to the new version of the Dropbox desktop application.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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cinnil
Explorer | Level 4
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Hi Jay,

 

Thanks for the article, but I don't find it accurate as my finder was not able to find files or folders that were held offline inside of dropbox.

 

I was proposed another solution via dropbox support which worked actually.

 

Solution:

Click preferences in your dropbox mini icon and log out. This will remove all your synced files, but once you log back in it will be in the original location on macHD rather than the new location. 

Walter
Dropbox Staff
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Hey @Yojimboz, are you still having issues with this?

 

If so, let us know and we'll reach out via email to have a further look internally. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sawin1
Explorer | Level 3
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I've upgraded from macOS 10.15.7 Catalina directly to macOS 13.1 (22C65) Ventura a few days ago and and since then have to report the exact same issues.

- Quick Look only works with files manually made available offline by clicking the cloud icon

- Spotlight cannot find anything when searching in finder window from within dropbox folder (dropbox root). Even when searching for folder names nothing shows up.

- Spotlight in finder window can surprisingly sometimes find things when starting search from "My Mac" or Macintosh HD root.

- Spotlight from menubar can surprisingly sometimes find things

(i.e. exactly not the search behavior described on https://help.dropbox.com/de-de/installs/macos-support-for-expected-changes )

 

I have not yet tried to completely recreate the spotlight index as of now.

Hannah
Dropbox Staff
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Thanks for reporting this to us, @sawin1.

 

If you re-build the Spotlight index and are still facing the same issues, do let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Chris_26
New member | Level 2
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THANK YOU. 


I did not expect that it is so easy to solve.
I had the problem for 2 months now. Now I can work again as usual. 

 

jmu1981
Explorer | Level 3
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I have the same issue.

sawin1
Explorer | Level 3
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@Chris_26 which fix specifically are you referring to? What worked for you?

 

I'm still stuck...

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