Dropbox is not syncing files from other users

[ashleyp]

Hello - I have a business dropbox account and when I save a file or a co-worker saves a file - we cannot see each others newly saved files in our joint dropbox folders.

[Nancy]

Thanks for posting this here, @ashleyp!

Just a few clarifications; if you both sign in to your web accounts on www.dropbox.com, are you able to see the updates each one of you makes?  

Are you both updating your files via the desktop app on your computer?

Let me know.

[niptech]

We have the same problem.

Since the dropbox outage last Monday (30th/31st January 2023) all the computers that are connected to our dropbox account have stopped syncing.

We have a mixture of windows PC and Linux computers. With the linux computers they all say Syncing <number> files, Uploading <number> files .. and the windows PC's just say syncing.

We have investigated the issue and the files that are not syncing are files created or modified since the dropbox outage.

Since we have a dropbox business account we have emailed dropbox, but have not received a response.

[Megan]

Hi @niptech, happy Monday! 

Since you mentioned that you've already contacted our support, could you send me your ticket number reference, so I can locate it on our system, please? 

Thank you! 

[niptech]

20975283

[Walter]

Thanks for the ticket ID @niptech - much appreciated.

I was able to find it in our system and passed your comments on to the agent handling your case.

They should be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime.