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Re: Dropbox not uploading/ uploading v slow

Dropbox not uploading/ uploading v slow

jeanzbeanz
Helpful | Level 5
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I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.

I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded.  The icon in my tray says it is syncing 405 files and has 36 minutes left.

It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.  

I have tried pausing sync and restarting, I have tried closing dropbox and re-opening.  I have also tried restarting my laptop and it uploaded 5 files then stopped again.

I am a pro user and have only used 50% of my available space.

Can anyone help?

214 Replies 214

Zed
Dropbox Staff
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@meljaxx Yay!  :grinning:




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Gunnerman
Explorer | Level 4
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This works until you need to upload a file or directory that is larger than a few hundred MB in size. 

jeanzbeanz
Helpful | Level 5
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Sorry I haven't seen the ticket - if you could resend to [Personal Information removed by @Jane] that would be helpful! 

A handful of photos have uploaded today... but still going EXTREMELY slow.

Jane
Dropbox Staff
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Thanks for the update! 
 
Please keep in mind that, for security reasons, I had to remove your personal information from the thread. Please avoid sharing any identifiable information here in the future, since this is a public Forum. 
 
Other than that, we've made sure to reply to your open ticket. Have you been able to receive our message? Please keep in mind that our team is not allowed to email a different email address, other than the one the user has been writing in from, for security reasons. If you experience difficulties locating our correspondence, though, please let me know here. 
 
Warm regards, 
JaneA
 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

jeanzbeanz
Helpful | Level 5
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Hi, I'm still having issues 😞

I haven't had time to trawl through the 20 pages of responses on this thread - I suspect most of them are users saying "me too"!

To give you some kind of idea how slow it's going, my computer has been on all this time and is now at 345 files...

Jane
Dropbox Staff
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Hey @jeanzbeanz

 

Sorry to hear that... I'm here for you and I'd be more than glad to help you, though. 

 

Because I understand that you'd like some personalised troubleshooting, I have made sure to get back in touch on your open ticket. Have you been able to receive my latest reply there? 

 

If you haven't located the reply, please give me a nudge here, so that I make sure that you receive it again. 

 
Thanks again for your patience, I hope this gets resolved soon! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

jeanzbeanz
Helpful | Level 5
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Hi, will reply to the ticket. Still having problems 😞

Jane
Dropbox Staff
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Hey @jeanzbeanz

 

Thanks for the follow-up, I'm on it and I've made sure it'll be looked into by a specialist! Please have a look at your inbox and let me know if you haven't received our latest reply. 

 

Warm regards, 

JaneA

 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

terry03
New member | Level 2
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Got no time for dat!

 

Simple Solution!

 

I just switched to Google Drive!

 

 

NihontoEurope
Helpful | Level 5
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20 pages in the thread and no solution?

Need more support?