Dropbox taking up "other files" Disk Space on MacOS

[Sheqo]

Hey, 

I have an issue with the Dropbox Smart Synch function on my MacBook Pro M1 2020.

Until recently everything worked just fine, I also have the "Smart-Synch-Update for Mac" Box checked in the settings. 

But now, when I synch a file or folder to "online only" it will do that and show, that the file has 0 Byte. But simultaneously my "other files" space in the MacOs Disk Space Tool increases so that I have about 250GB of "other files" on my system, that are no where to be found. Even if I search everything on my Mac there is no folder that is so big.

 Can anyone help me?

[Megan]

Hi @ben476, welcome to our Community! 

Can you share with me the app version that you have installed to the device? You can find that by hovering your mouse over the little Dropbox icon, next to your WiFi icon. 

Also, what do you see on your end? Any screenshots are welcome, so we can have a visual on this. 

Thanks!

[LilyMuseic]

I have Dropbox issues bigtime which go unresolved --- all seem to be because I use MacOs.  I have never found a solution through using this forum. Ever.  Found help from someone who used the same music notation program I use for one issue.  Otherwise, no.  Seems like Dropbox should not state that it is compatible with Apple products. Or, if it is truly compatible with Macs, then they should employ a Mac Dropbox person.  

[dreamuser-dnco]

Hi Megan, I am also having this problem. I have completed the tasks above and nothing changed. Also on MacOS.

[Jay]

Hi @dreamuser-dnco, have you tried contacting the support team for further assistance on this matter?