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Re: Dropbox transfer - can't send to email address

Dropbox transfer - can't send to email address

Keano17
Helpful | Level 5
Go to solution

Hello,

 

Using Dropbox Transfer on Desktop APP I am trying to send some files from my PC directly to different email addresses. Unfortunately it does not recognize email address I enter. I tried several different.

 

I can send my sharing a link manually, but this is not what I want.

 

Check photo.

user.jpg

1 Accepted Solution

Accepted Solutions

Keano17
Helpful | Level 5
Go to solution

Solved... The problem is I was typing in the wrong filed. This Dropbox app screen needs some redesigning in my opinion 🙂

 

Above the field I was typing in, there is TO: field

View solution in original post

6 Replies 6

Nancy
Dropbox Staff
Go to solution
Thanks for posting on our Community, @Keano17.

In general, each plan has a specific size limit when it comes to file transfers. 

Can you take a look at this link and let me know if the size of the files you’re trying to transfer is within these limits? 

Keep me updated!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Keano17
Helpful | Level 5
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Hello,

 

This has nothing to do with size. I am able to transfer files via link.

 

There is some bug in the desktop APP!

 

btw. I have a 2 TB plan!

 

p.s.

You can see the error on the photo. Error also implies this has nothing to do with file size.

Nancy
Dropbox Staff
Go to solution
Have you tried opening a file transfer perhaps via www.dropbox.com? Does the same issue persist or is this only happening on your desktop app? 

Also, when inserting the email address, do you copy/paste it to Dropbox or do you write it manually instead?

Finally, I’d like you to clarify what’s the syncing status of your desktop app and the app version it’s running at the moment. 

Keep me posted.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Keano17
Helpful | Level 5
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Everything works fine on web version. Problem is only in the Desktop app. on two different computers.

 

Dropbox version: v141.4.3299

Keano17
Helpful | Level 5
Go to solution

Solved... The problem is I was typing in the wrong filed. This Dropbox app screen needs some redesigning in my opinion 🙂

 

Above the field I was typing in, there is TO: field

Nancy
Dropbox Staff
Go to solution
Glad to know the issue has been resolved, @Keano17!

I’ve passed your feedback about this to our team, as well. 

In case there’s something else I can help you with though, give me a nudge.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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