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Error creating a Team Folder when it has the same name as a recently deleted team folder

Error creating a Team Folder when it has the same name as a recently deleted team folder

TA_2024
Explorer | Level 3

Hi

 

I'm trying to create a Team Folder with the same name as a 3 hour deleted Team Folder.

Searching (by every means) the folder does not show but when trying to create a new TEam Folder

with the same name as the deleted one I get the Error "A Team Folder with this name already exists".

Any ideas?

 

Thanks

3 Replies 3

Jay
Dropbox Staff

Hi @TA_2024, thanks for bringing this to our attention.

 

Are you able to restore the deleted folder instead of creating a new team folder?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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TA_2024
Explorer | Level 3

Hi Jay

 

Before posting my message, I had restored it and worked OK.
I deleted the folder again and the deleted it and after that "permanently deleted" the folder.
After that, I tried to create a Team Folder with the same name ang got the same error message.
It is strange. Does it exist? Where? No search can find it.
I'm making tests to evaluate the solution to 25 Users and I can't explain them this "situation".
The Folder is deleted. It should be possible to create a new one with the same name.

Thanks

Regards.

Jay
Dropbox Staff

Thanks for the info, could you contact the support team directly regarding this matter for them to investigate it in more detail on their end?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    TA_2024 Explorer | Level 3
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