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Re: Error message when trying to open Google Docs created in Dropbox

Error message when trying to open Google Docs created in Dropbox

areedREVEL
Explorer | Level 3

Good afternoon! 

 

Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't sure if that was affecting anything but the documents we are trying to open exist in the files so we aren't sure why it's happening. Additionally, when we try to attach a document in Gmail from Dropbox, it says the attachment cannot be attached and the file size is 0. Does anyone have any insight into why these things are happening and have any fixes?

 

Thank you!

Amanda

30 Replies 30

areedREVEL
Explorer | Level 3

Hey there! Here's an image of the error message we keep getting: 

Error Message screenError Message screen

The same person opened the incognito window and still got the same error message unfortunately.

Nancy
Dropbox Staff

Thanks for the screenshot, @areedREVEL!

 

Can you take one more step with me and clear your browserā€™s cache, if you havenā€™t tried this already? Does your browser have any pending updates that need to be performed, by any chance?

 

Also, just to clarify, have you tested this via another browser, except Chrome?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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areedREVEL
Explorer | Level 3

Hey Nancy, 

 

I did attempt on a different browser and got the same error message, see below. I also cleared my browser cache and also got the error message again. Is there a preferred browser to use outside of Chrome? 

 

Safari browserSafari browser

 

Thank you!

Amanda

Walter
Dropbox Staff

Hey @areedREVEL, sorry to jump in, but would it be OK if we reach out via email to  have a further look internally?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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areedREVEL
Explorer | Level 3

Absolutely! My email address is [removed per the Community's Guidelines] - thanks!

Walter
Dropbox Staff

Thanks for that @areedREVEL - I've just sent you an email so please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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nikkilewis
Explorer | Level 3

Good afternoon everyone,

 

We have been experiencing an issue in DropBox Business with Google Documents.  We could previously open, create, edit, and share Google Documents without problems.  Right before Christmas, we would get the following error whenever we open shared or created a Google Document in DropBox we receive Error 404.  In order to open the existing document, we have to change it into a PDF to open that file.

 

Is there a way to resolve this issue?

Hannah
Dropbox Staff

Hey @nikkilewis, thanks for bringing this to our attention.

 

Is this happening to all team members or just specific ones?

 

And are you seeing the same error, when trying from other browsers or a private browsing window too?

 

A screenshot of the error would definitely be helpful, if you can send us one as well.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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nikkilewis
Explorer | Level 3

Hi Hannah,

 

Thank you for responding.  This issue is happening to all users.  Below is a screenshot of the error that they are receiving:

Screenshot 2022-12-15 at 11.51.47 AM.png

Hannah
Dropbox Staff

Thanks for that, Nikki!

 

Did you have a chance to try from a different browser or a private browsing window?

 

Can you also clear this browser's cache, to see if that helps at all? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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