Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Can anyone please advise how I set up external drive auto backup? I originally saw the box pop up, asking if I wanted Dropbox to automatically back up the drive, but I clicked No. Now I've changed my mind, how do I set this up? Thanks in advance.
The ticket #19482924 I received this yesterday without the issue having been addressed. I replied that I had been very dissatisfied with my experience.
I received this yesterday without my issue having been addressed . . . I replied to the questionnaire that I was "very dissatisfied".
I found an email from Nathaniel this morning providing me with a link to install an updated version of the Dropbox desktop app. My reply to that email today: "Thank you for the link to the desktop application update, Nathaniel. I’ve installed it, signed out of Dropbox via Accounts, restarted my computer, made sure that "Show setup notifications when new external drives are plugged-in” is selected, plugged in my external drive, which is formatted HFS+ and connected via a USB-C cable, and still it is not recognized. I’ve looked for it from within the desktop app preferences and also opened my account via the website The problem is NOT resolved. I give up! This is a waste of my time!!"
Hey @Frostinite, thanks for the ticket number.
I completely understand your frustration.
From what I can see, the agent on your case has replied back to you, so please make sure to get back to them, so they can continue assisting you.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!