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Re: File access request on a shared file

File access request on a shared file

Silentcartoonist24
Explorer | Level 3

I got a notification where someone is asking for access to a file that I made so that anyone can download. Why and how does this happen?

13 Replies 13

Walter
Dropbox Staff

Hi there @Silentcartoonist24 - thanks for using Dropbox and welcome to our Community!

 

Can you clarify if you're talking about an email notification or a notification you got within the app or on the website?

 

Did you share a file or a folder via a link recently? 

 

Let us know more and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Silentcartoonist24
Explorer | Level 3

Thanks for getting back to me!

 

it’s a file that I’ve shared the link to a Procreate forum about 4 years ago. The notification both appeared on my account and the same email address that sends me notifications any time someone leaves a comment on the shared file. The file is set so that anyone can download it and I’ve never had a file access request notification until today. So I felt a little concerned. 

Hannah
Dropbox Staff

Hey @Silentcartoonist24, if you go through the sharing settings for the link, can you confirm it's a "can view" one and not a "can edit" one?

 

You'll find these settings if you click on the "share" button next to the file in your "all files" page.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Silentcartoonist24
Explorer | Level 3
Yeah it’s set to “can view”.

Jay
Dropbox Staff

HI @Silentcartoonist24, this is the new behavior with shared links, that users can request access to the file itself, and add it to their account, making them members to the file.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Silentcartoonist24
Explorer | Level 3
Is this something that can happen on all versions of Dropbox, including basic?

Jay
Dropbox Staff

Yes, this is currently on all Dropbox plans, free and paid alike.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Silentcartoonist24
Explorer | Level 3

I still have trouble understanding this, though…I tried making alt accounts to try and recreate the same scenario, but I haven’t found any ways others could just submit an access request vs just downloading it.

 

could this be something that happens between the free version and a paid version?

Walter
Dropbox Staff

Could you send us a screenshot of what you see when you load the link on an incognito window @Silentcartoonist24 ?

 

If you could also include a screenshot of the email and the notifications you got about this, I'd appreciate it.

 

Apart from that, can you clarify the anatomy of the URL of the shared link at hand? Are we talking about http://Dropbox.com/s/, http://Dropbox.com/sh/, or http://Dropbox.com/scl/ ?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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