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Files are not uploading to Dropbox.

Files are not uploading to Dropbox.

jrobe
Helpful | Level 6

I need to give Dropbox permission. How do I do that?

10 Replies 10

jrobe
Helpful | Level 6

Sync issue:

 

couldn't upload

give Dropbox permission to access file

 

 

Walter
Dropbox Staff

Hi @jrobe, thanks for posting on the Community and happy Monday!

 

Just to make sure we're on the same page, could you send us a screenshot of the error you're getting so that we can have a visual too?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jrobe
Helpful | Level 6

jrobe_0-1684155545188.png

 

Files I have the most problem with are photos from my scanner. Thanks!

 

Nancy
Dropbox Staff

Thanks for the screenshot, @jrobe!

 

Can you clarify for me how exactly you connected your scanner to Dropbox and what steps you’re usually following to upload your scanned files to your Dropbox account?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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jrobe
Helpful | Level 6

My scanner puts files in a folder called Scanner which is a subfolder of Dropbox. I have even tried moving the scanned photos to different folders with no luck. Something seems to have changed. I didn't have this problem until recently.

Megan
Dropbox Staff

Hi @jrobe, can you try to rename some files online, and check if they sync without any issues? 

 

Also, if you click on the "How to fix" article, do you see any steps that you can follow? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jrobe
Helpful | Level 6

Renaming doesn't help, "How to Fix" doesn't help. So how do I "Give Dropbox permission to access this file"?

Megan
Dropbox Staff

Hey @jrobe, do you use a Mac or a Windows device? 

 

Also, what is the version of the app that you have installed on your device? You can find this by hovering your mouse over the little Dropbox folder, on your task or menu bar, next to your WiFi. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jrobe
Helpful | Level 6

I use both Mac and Windows. For Mac I have 174.4.5852 and on Windows it is 173.4.6706.

 

 

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