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Files are taking a long time to sync, how can this be fixed?

Files are taking a long time to sync, how can this be fixed?

ngb
Explorer | Level 4

how long is an exceptionally long time. 9 months long enough? how do we fix it?

8 Replies 8

ngb
Explorer | Level 4

anyone know what the equivalent file/folder is on Mac? done have a .dropbox.cache file on Mac

Jay
Dropbox Staff

Hi @ngb, thanks for bringing this to our attention.

 

What version of your OS and the Dropbox desktop application are you running on your machine?

 

A screenshot showing the number of files trying to sync would be helpful

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ngb
Explorer | Level 4

macOS Sonoma 14.5.

dropbox v199.4.6287

43,767 items 13.69GB on Mac, 181.2GB on Dropbox (dont know how many files there)

doesn't show sync issues. it gets stuck on indexing forever (months)

 

ngb_0-1716459192981.png

ngb_1-1716459433906.png

 

Jay
Dropbox Staff

In the Dropbox folder, do you see any files or folders with the blue syncing icon visible?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ngb
Explorer | Level 4

no

Walter
Dropbox Staff

Thanks for clarifying that for us @ngb 

 

Have you granted Dropbox full disk access as outlined here

 

Also, have you tried fixing your hard links and permissions as outlined here


Walter
Community Moderator @ Dropbox
dropbox.com/support


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ngb
Explorer | Level 4

ive tried enabling full disk access (it wasn't previously enabled) also fixing hard links and permissions and it doesn't seem to make any difference. the permissions button didn't seem to do anything.

Walter
Dropbox Staff

Thanks for the additional information @ngb 

 

Could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment so that we can have a visual too?

 

Also, have you tried un-linking and re-linking your account through the app's preferences since you first noticed this issue? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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