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Files aren't syncing

Files aren't syncing

MikeHenderson
Explorer | Level 4

With the new app, I created a file on my MacBook on Wednesday and it is showing as cloud only on my mac studio today. I did not specify that it should be online only. Why is it doing this? I've been using Dropbox since the beginning and this is the first time I've had an issue like this.

 

-M

9 Replies 9

Jay
Dropbox Staff

Hi @MikeHenderson, thanks for bringing this to our attention.

 

Are you able to mark the file as available offline by right clicking it?

 

Is the file visible on the Dropbox site itself?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MikeHenderson
Explorer | Level 4

Yes and yes. But that's a step I shouldn't have to take I thought.

 

-M

Jay
Dropbox Staff

Could you clarify what you mean by files aren't syncing? Do you mean that they aren't automatically downloading to your machine?

 

For the new Mac OS app, files aren't downloaded automatically any longer.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MikeHenderson
Explorer | Level 4

I mean, they aren't downloading. That's literally the number 1 thing dropbox is supposed to do. What am I missing? How do I fix this?

Jay
Dropbox Staff

Are you running the new version of the Dropbox desktop application for Mac OS? If so, my previous comment with the linked article would explain this behavior in more detail.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MikeHenderson
Explorer | Level 4

It really doesn't. It jsut says: 

 

  • Files added to your Dropbox account from another device or that are shared by another user will default to online-only.

Is there a global setting where I can switch this? Or can you explain why this change was made? It really undermines my whole reason for using dropbox. 

 

-M

Jay
Dropbox Staff

You could try marking the entire Dropbox folder as available offline, or with subfolders, and in the future any new files would be available offline.


As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS. Keeping aligned to those requirements ensures that the Dropbox desktop app will provide the best possible experience for all our customers in to the future.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MikeHenderson
Explorer | Level 4

So I mark the parent folder available offline and then can I mark sub folders online only? Can I mark individual files online only? 

Walter
Dropbox Staff

Hey @MikeHenderson, sorry to jump in, but I just wanted to mention that the answer to both of your questions is yes. You can both mark sub-folders of an available offline folder to be online only and mark individual files to be online only as well. 

 

Let us know if you have any other questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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