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Files larger than around 500kb will be "stuck" and forever waiting to sync

Files larger than around 500kb will be "stuck" and forever waiting to sync

NPN
Explorer | Level 3

Hi Technical support,

Recently my Dropbox is unable to synchronize for files greater than 500kb. It is very strange. Everything was ok for many months. This week, I started to notice that those files which are greater than around 500kb in the local folder will be "stuck" and forever waiting to be synchronized.

 

Those files which are less than 500kb gets uploaded almost immediately. My account's storage still have at least 2 GB available. Have tried to restart PC and my internet connection speed was normal.

 

Please help! Thank you!

4 Replies 4

NPN
Explorer | Level 3

By the way, my Dropbox version is 174.4.5852. My OS is Windows 10 Pro for Workstations (version 10.0.19044 Build 19044). Thanks.

Hannah
Dropbox Staff

Hey @NPN, thanks for bringing this to our attention.

 

Is it possible that the bandwidth used for your uploads is limited?

 

You can check this from the Dropbox preferences.

 

Let me know what you find!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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NPN
Explorer | Level 3

Hi,

I managed to resolve the issue by following the below instructions from one of the postings. Let me monitor for a few days whether the issue will come back. I actually have to click "Fix permissions" to resolve it. Do you have any explanations why did it happen? So that I can try to prevent it from happening again.

 

"see if that resolves the "Syncing" status for you:

Click the Dropbox icon in your system tray/menu bar.
Click the profile pic/initials icon in the top right of the window.
Choose "Preferences..."
Go to the "Account" tab.
While holding the Alt+H keys (Windows/Linux) or Option/Alt key (Mac), click "Fix Hardlinks"."
If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions"."

Hannah
Dropbox Staff

Thanks for keeping me in the loop, @NPN

 

I'm really happy to see that you were able to resolve this issue.

 

Let us know if you need anything else.

 

Have an awesome weekend!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    NPN Explorer | Level 3
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