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Getting message 'Is an online only file' for files that are not in Dropbox.

Getting message 'Is an online only file' for files that are not in Dropbox.

JonAverill
Explorer | Level 3

Hey all, 
I've moved a few files out of Dropbox into my finder (and also Google Drive). Whenever I double click I get this message. 
Even though I can see they're not zero kb. I then dragged the files back into dropbox, and back into finder. But i still get the same message. 

If I drag the file onto the programme it will open, but any time I double click I still get the below message. 
Hope somebody can help. 


JonAverill_0-1654260032125.png

 

4 Replies 4

Re: Getting message 'Is an online only file' for files that are not in Dropbox.

Jay
Dropboxer

Hi @JonAverill, thanks for bringing this to our attention.

 

Could you try marking the file as local first, and then move the file out of the Dropbox folder?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Getting message 'Is an online only file' for files that are not in Dropbox.

JonAverill
Explorer | Level 3

Hi Jay, 

Looks like this may be a fault with Dropbox rather than something I have done wrong?

 

 

 

Screenshot 2022-06-07 at 12.06.02.png

Re: Getting message 'Is an online only file' for files that are not in Dropbox.

Jay
Dropboxer

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Getting message 'Is an online only file' for files that are not in Dropbox.

JonAverill
Explorer | Level 3

Can do, but is there any point. It says it's a Dropbox issue. Nothing more I can do really?

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    JonAverill Explorer | Level 3
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    Jay Dropboxer
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