Glitch when creating a folder in the mobile app for Android OS

[JonCM]

There seems to be a glitch when creating a new folder (Android app), the text shows cut in the text box

[JonCM]

See image of the issue here:

https://ibb.co/XX1QF77

Thanks.

[Walter]

Hey @JonCM, thanks for posting on our Community!

Can you please  clarify your device's exact OS and the version of the Dropbox mobile app installed there as well? 

Have you cleared the app's cache at all recently?

Any additional information is more than welcome!

[JonCM]

Hi,

I've done all the basic checks, initially I cleared the cache, didn't work. Then uninstalled and reinstalled, glitch still there. When I create a folder, I cannot see what's being typed, it happens in portrait and landscape view.

Android 12
(Samsung One UI version 4.1)
Dropbox 302.2.2

Any ideas?

Thanks.

[Hannah]

Hey @JonCM, thanks for the update here.

Instead of a link, would mind attaching your screenshot in your next reply here, so we can have a visual of the issue?

[JonCM]

Hi,

Happy to attach the image here, if you let me know how I can do that, this is a text box only, and I cannot find any attachments functionality.

Thanks,

Jon.

[Nancy]

Hey Jon!

Before posting a reply here, and above your message box, there should be a small camera icon. 

If you click on it, it’ll allow you to upload a screenshot on the forum.

[JonCM]

Hi,

The mobile site of the forum doesn't have the screenshot/camera upload functionality. But I finally accessed the forum via the desktop site, not great, butbat least the functionality is there.

Please see the screenshot of the glitch when creating a folder. 

And the screenshot that proves that camera upload button is not in the mobile site. 

Thanks,

Jon.

[Jay · Accepted solution]

Hi @JonCM, is it possible that you have a custom size of the fonts in your iOS settings?

[JonCM]

Hi Jay,

I have Android, not iOS. Anyway, It was indeed related to the font size, very annoying, cause I like using a very small font size in all the system, desktop and apps, but Dropbox needs a size 3 at least to read the text box. 

I think Dropbox could make an effort to adapt the text box to all font sizes?

Thanks.