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Hard drive space nearly full

Hard drive space nearly full

Martin3787
Explorer | Level 4
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Why do files continue to take up hard drive space when I have used Smart Sync to save on line only?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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Hi @Martin3787 

 

Sorry about that spam you just got 😞

 

That is the cache of your browser which doesnt impact Dropbox. To clear the Dropbox cache you need to follow https://help.dropbox.com/installs-integrations/desktop/cache-folder


 


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Mark
Super User II
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You will still be using up the cache of files you've downloaded and opened. You may also need to reset some files/folders to online only if you've used them as this isnt automatic


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Martin3787
Explorer | Level 4
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Mark, thank you for replying so quickly! As a 'user' my technical knowledge is a little limited, so bare with me!  

 

I use a MacBook and  Safari, and I have cleared the cache (Safari menu: develop/clear cache) which gave me 2GB back. Stubbornly the vast majority of the storage is shown (via About this Mac) as being used by the Dropbox file path. This is shown as 'Documents' - 106 GB of my 121 GB hard drive. All the files and folders in Drop box have been set to 'online only' and I have adopted the habit of fairly regularly resetting them to online after I have opened and finished with the files.  

 

Am I correctly clearing the cache?

Mark
Super User II
Go to solution

Hi @Martin3787 

 

Sorry about that spam you just got 😞

 

That is the cache of your browser which doesnt impact Dropbox. To clear the Dropbox cache you need to follow https://help.dropbox.com/installs-integrations/desktop/cache-folder


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Martin3787
Explorer | Level 4
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Mark,

 

Thanks for the reply and the link. I followed the instructions but no change. The contents of the folder ( 5 x sub folders) did not delete as I expected and the folders reappeared. However of the 5 sub folders  only one has any content with numerous types of 'placeholder' files, the entire content of this folder only being 92KB. The other folders are empty. I rebooted my MacBook and the available storage has dropped to 6GB. 

 

Martin

Martin3787
Explorer | Level 4
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Spoiler
Mark

After my last post a thread appeared alongside these messages concerning the activation of the 'Smart Sync update for Mac' in the settings. I have done this which has removed the storage of documents. HOWEVER, I now have 79GB now taking hard drive under 'Other' (Which is unhelpful!). I still now have only 6GB available. Frustrating to say the least LOL.

Martin 

Daphne
Dropbox Staff
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Hey there @Martin3787!

Can you let me know if you've restarted your device since changing this setting?

It seems, since the space is now showing in "Other", that the space was successfully freed from the files being "online only", but the device may need to take a new snapshot of the space which can take some time.

Let me know though, and we can take it from there - thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Martin3787
Explorer | Level 4
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Hi,

 

Thanks for the response I freed the space by deleting the Cache. All good now👍

 

Martin

Daphne
Dropbox Staff
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I'm glad to hear that @Martin3787, and thanks for sharing the steps you took too!

If there's anything else I can help with, don't hesitate to give me a nudge here. 😀

I hope you have a great week ahead Martin!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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embhannah
New member | Level 2
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Hello! I am trying to free up some space on my laptop. I have changed the settings to smart sync, but thus far haven't seen any changes in my hard drive storage. I wanted to check, when I delete the cache of the Dropbox files saved to my laptop, that doesn't delete them from online, right? I don't want to delete my entire team's work! 

Thanks for the help! 

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