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How do I unblock my account from sharing

How do I unblock my account from sharing

averagemario
Explorer | Level 3

When I try to share a file I see this message

 

"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

 

I am not sure what policy I violated as my usage is pretty standard. I upload some personal files to my account throughout the month and I share some  of the files for view with my accountant once every month.

 

I am on the way to become a paid customer. I need to figure out what is causing this problem. Otherwise, I will have to switch to using Google drive but I prefer not to do the migration unless I absolutely have to.

 

Can someone please help?

14 Replies 14

Jay
Dropbox Staff

Hi @averagemario, thanks for bringing this to our attention.

 

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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averagemario
Explorer | Level 3

yes please

Walter
Dropbox Staff

Hey @averagemario, thanks for your cooperation.

 

I just followed up via email so please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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WilliamBorges
Explorer | Level 4

Hello, I am experiencing the same problem as the user who created this post. Could you please help me as well 
[removed per the Community's Guidelines]

Walter
Dropbox Staff

Hey @WilliamBorges, sorry to hear about this.

 

It sounds like your shared links may have been banned. How long have you been facing this issue?

 

Did you receive an email from Dropbox informing you about this?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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WilliamBorges
Explorer | Level 4

Hello, yesterday morning, I noticed the start of this issue. I haven't received any emails regarding this matter. However, I did send an email to Dropbox support, but I still haven't received a response. I want to thank you for your remarkable responsiveness.

Megan
Dropbox Staff

Hi @WilliamBorges, do you have a ticket number reference, in order for me to locate it on our system? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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WilliamBorges
Explorer | Level 4

I don't have a ticket number reference. Can you help me find it?

Megan
Dropbox Staff

Hi @WilliamBorges, if you check your emails from your communication with our Support, you should be able to find the relevant ticket number in the email chain. 

 

Can you check?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    shindleria235 New member | Level 2
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    WilliamBorges Explorer | Level 4
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