How to reset my camera uploads, I tried everything

[dduraznito]

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

[Megan]

Hi @dduraznito, how are you today? 

I can help you reset your camera uploads, if you wish. Would it be okay for me to reach out via email, in order for us to have a look into this privately? 

Let me know, and we'll take it from there! 

[dduraznito]

Yes, please

[Megan · Accepted solution]

Just sent you an email @dduraznito!

I'll see you there. Cheers!

[maxton]

I would like to reset my camera upload. Can you please let me know how to do it?

Thank you

[Jay]

Hi @maxton, thanks for messaging the Community!

This would force your device to re-upload all the images in the camera roll from the beginning into the Camera Uploads folder.

Are you looking to reset the camera uploads for a mobile device, or a desktop device?

This will help me to assist further!

[maxton]

Hi Jay,

Thanks for the message.

My goal would actually be to re-upload a large portion of photos from my iPhone, given that the backup is not on Dropbox and neither on my laptop. Could you let me know if there is a why where I could just select a portion of photos to be re-uploaded?

My understanding was that it is not possible to re-upload the pictures after they have been uploaded once (even if this happened a long time ago), but I am not fully sure. If that is the case, I would be ok to re-upload the entire folder of photos from my iPhone; I would then be able to extract the missing photos from the entire folder.

Thank you,

Max

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[maxton]

Sure, this works well

Thank you

Max

[Jay]

Thanks, I've sent you an email, please could you reply to it as soon as possible!