cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: How to send a reminder for a signature request?

How to send a reminder for a signature request?

jun yu
Helpful | Level 5

With the new change, does anyone know if this feature still available? The Dropbox sign become more and more a Dropbox PDF editor which does poor job than any free PDF app user can download. Wrong direction and UI is becoming poorer and poorer for a SIGNING software. 

 

To send a reminder:

 
On hellosign.com
  1. Sign in to hellosign.com.
  2. Click Documents in the left sidebar.
  3. Click on the“(vertical ellipsis) next to the document you’d like to send a reminder for.
  4. Click Email reminder.
  5. Click the checkbox next to the signer(s) you’d like to send a reminder to.
  6. Click Email reminder.
 
On the Dropbox Sign Mobile app
    1. Open the Dropbox Sign mobile app.
    2. Tap See all to display all signature requests.
    3. Select the request you’d like to send a reminder for.
    4. Tap Email reminder.
    5. Tap the checkbox next to the signer(s) you’d like to send a reminder to.
    6. Tap Send in the top-right corner.
10 Replies 10

Hannah
Dropbox Staff

Hey @jun yu, thanks for your feedback on Dropbox Sign.

 

If you have a Dropbox Sign account, you can indeed follow the steps that you mentioned above, to send a reminder for a signature request.

 

Did you have any issues sending a reminder after following those steps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jun yu
Helpful | Level 5

Yes, i have the dropbox sign account and making payment monthly. 

 

Could you be more detailed about the steps? 

 

thanks 

jun yu
Helpful | Level 5

Please note that since your UI changed, the instruction has not been updated so I followed the steps on the website and it does not work. 

Hannah
Dropbox Staff

Can you please send us a screenshot of how the process looks on your end?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

BarbaraVer
Helpful | Level 5

I'm trying to send a reminder for a signature and it's not working. I have been trying for several hours and I keep getting this notice: 

BarbaraVer_0-1713260352432.png

What is the problem?

Jay
Dropbox Staff

Hi @BarbaraVer, could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running and clearing your cache?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

BarbaraVer
Helpful | Level 5

Hi Jay, thanks for the quick response. I've just tried in another browser and I have the same issue. So far I've tried in Edge and Chrome.

Jay
Dropbox Staff

Thanks for the update, please could you contact the support team for them to assist further on this matter.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jojo1515
New member | Level 2

When I click on "email reminder", I don't get any checkmarks to click, therefore I can send no reminders.  I have tried multiple browsers.

I'm trying to send a reminder back to the originator of the document to sign. (they sent me the document, I signed, they haven't)

Need more support?