cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: cant join shared folder, error: "We were unable to complete your request"

I can't join a shared folder, error: "We were unable to complete your request"

frotierstds
Explorer | Level 4
Go to solution

Hey,

 

i cant access a shared folder and even tried to do it on my phone with the dropbox app, but that also didnt work. Everytime I click on Join Folder it just says "We were unable to complete your request". So i dont know what  to do to solve this problem. Can you please help me?

15 Replies 15

Walter
Dropbox Staff
Go to solution

Did the share it with edit rights or view only rights in the first place @frotierstds


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

frotierstds
Explorer | Level 4
Go to solution

view only rights i think

frotierstds
Explorer | Level 4
Go to solution

I asked the person now to share the folder directly with my email now, if that helps..

Megan
Dropbox Staff
Go to solution

Hey @frotierstds, awesome!

 

Let us know if that changes things at all! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

frotierstds
Explorer | Level 4
Go to solution
Yes, it worked now!

Megan
Dropbox Staff
Go to solution

Now that's what I like to hear @frotierstds!

 

Have a wonderful week ahead, and if you need anything else, give us a shout! 😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?